Payment & Practice: Turning Complex Payer Challenges Into $45 Million Recovered Revenue
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Payer disputes can drain time, revenue, and staff capacity from practices already managing rising costs, workforce pressures, and growing administrative demands. For New York physicians, delayed payments, claim denials, credentialing issues, and recoupments are not just billing problems; they directly affect practice stability and the ability to continue delivering care.
MSSNY’s Physician Payment and Practice Division continues to deliver measurable results. The team has now recovered $18 million to date in 2026 and $45 million since 2021, helping practices reclaim revenue that may otherwise have remained delayed, denied, or unrecovered.
The service is available to both MSSNY members and non-members, providing hands-on support for complex payer-related challenges. MSSNY members receive additional value through their membership, while non-members can also access the expertise of the Payment and Practice team when payer problems become difficult to resolve alone.
A recent testimonial from Dr. Thakor C. Rana reflects the real-world impact of this work. Dr. Rana wrote that his practice has worked with Heather Lopez of MSSNY on numerous occasions, particularly while navigating complex insurance-related challenges, and described her support as “nothing short of exceptional.” He noted that the team helped with “claim denials, delayed payments, and credentialing complications” involving a wide range of insurers.
Dr. Rana also emphasized the team’s responsiveness and persistence, writing, “Heather is remarkably responsive and efficient. She treats every issue with urgency, communicates clearly, and keeps us informed throughout the entire process.” Most importantly, he added, “she delivers results,” noting that payment issues were resolved, claims were processed, and credentialing matters were successfully completed.
His conclusion was direct: “In all honesty, Heather has been a true lifesaver for our practice.”
These results reinforce the value of having an experienced advocate when payer issues stall or threaten practice revenue. MSSNY’s Physician Payment and Practice Division works to protect physicians, strengthen practice sustainability, and help practices recover what they have earned.
If your practice is facing unresolved claims, payer disputes, credentialing delays, recoupment concerns, or other payment challenges, contact [email protected]
