Uncovering the Impact of Patient-Provider Miscommunication
Are you aware that nearly half of patients struggle with healthcare communications, impacting their health and satisfaction? A recent Artera survey involving over 2,000 patients reveals startling insights into the challenges faced in patient-provider communication. A significant 43% report negative health impacts due to communication barriers, while 60% would consider switching doctors over a poor communication experience. The survey underscores a strong desire for more interactive, text-based conversations with healthcare providers, unlike the current, limited one-word response systems that frustrate nearly 70% of patients.
Interestingly, two-thirds of patients experience incomplete text interactions and about 62% encounter technical issues like error messages or lack of responses. These communication gaps are inefficient, as 81% of those dissatisfied with text communications call their providers. Artera’s research points to a fragmented approach to patient communication, often resulting from using multiple vendors with limited coordination.
Meg Aranow from Artera emphasizes the need for a governance structure to streamline and improve texting communication. By analyzing data, healthcare providers can fine-tune their communication strategies, ensuring they are engaging, effective, and age appropriate. The key, Aranow suggests, is to create a more human, conversational messaging experience that values quality over quantity. Dive deeper into these insights and discover how enhancing communication can revolutionize patient care in Fierce Healthcare’s full article.
Many Patients Seek a More Streamlined Texting Experience with Their Providers (Gliadkovskaya, Fierce Healthcare, 1/3).
