Dear COVID-19 Vaccination Program
This message is being sent to all
COVID-19 Vaccination Program enrolled providers in an effort to increase
vaccinated individuals’ ability to obtain an Excelsior Pass. If you have
not yet administered COVID-19 vaccine, you may disregard this message.
Excelsior Pass mobile application
is New York State’s voluntary and secure way to retrieve and present digital
proof of COVID-19 vaccination or negative COVID-19 test results. In order for
users to retrieve the vaccination pass, their vaccination data within
NYSIIS/CIR must be correct and up-to-date. Providers are responsible for
entering all vaccination data and remediating any data errors for users who
report difficulty in retrieving their pass. For more information on what to
look for and how to fix data errors, please review this factsheet.
Some vaccinated individuals have
been reporting difficulty obtaining their Excelsior Pass. Beginning this
week, an e-mail will be sent to these individuals directing them to review
their vaccination record with their provider. The e-mail will direct
individuals to their vaccination provider by giving them the provider’s primary
and secondary points of contact and contact information as it was submitted on
the provider’s COVID-19 Vaccination Program enrollment form, unless updated
information has been submitted by the provider entity.
If the contact information is outdated
or there is a better point of contact who can assist vaccinated individuals
with review and correction of their vaccination record, please submit updated
Thank you for your participation
in the COVID-19 Vaccination Program.
The NYS COVID-19 Vaccine Team